[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb][vc_column 0=\u00bb\u00bb][vc_single_image image=\u00bb11802″ img_size=\u00bbfull\u00bb][vc_separator style=\u00bbshadow\u00bb][stm_multy_separator css=\u00bb.vc_custom_1435665826984{margin-top: 39px !important;margin-bottom: 0px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1616768676240{margin-bottom: 0px !important;}\u00bb][vc_column css=\u00bb.vc_custom_1437478190523{margin-right: 0px !important;margin-bottom: 20px !important;padding-right: 64px !important;}\u00bb el_class=\u00bbcustom-border\u00bb][vc_column_text 0=\u00bb\u00bb]The following procedure adjusts to what is defined in Law 1755 of 2015 by means of which the System of Petitions, Complaints, Claims, Suggestions and Congratulations \u2013 PQRSFD are established.<\/b>[\/vc_column_text][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbATTENTION JUDICIAL NOTIFICATIONS:\u00bb box_bg_color=\u00bb#5c6770″ box_text_color=\u00bb#ffffff\u00bb]The Mar\u00eda Cano University Foundation, in accordance with the provisions of article 197 of Law 1437 of 2011, has enabled the email box notificacionesjudiciales@fumc.edu.co to receive only and exclusively judicial notifications that come from the Judicial Branch.
\nLaw 1437 of 2011, article 197: \u00abElectronic address for notification purposes. Public entities at all levels, private entities that perform public functions, and the Public Prosecutor’s Office that act before this jurisdiction must have an exclusive email box to receive judicial notifications. For the purposes of this Code, the notifications provided through the email box will be understood as personal\u00bb.<\/p>\n
<\/p>\n
Note:<\/b>\u00a0The PQRSFD \u00abTell us\u00bb system is a serious and official means of communication between the community and Mar\u00eda Cano, please avoid using it for jokes or disrespectful topics. Filings that do not have valid content or contact information will not be taken into account out of respect for users.[\/stm_icon_box][vc_empty_space 0=\u00bb\u00bb][vc_row_inner 0=\u00bb\u00bb][vc_column_inner width=\u00bb1\/3″][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][vc_btn title=\u00bbStart browsing our PQRSFD system\u00bb style=\u00bb3d\u00bb color=\u00bbsandy-brown\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb link=\u00bburl:https%3A%2F%2Fdocumental.fumc.edu.co%2FDocumentPQRS%2FHomeDTO%2FIndex|||\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][\/vc_column_inner][\/vc_row_inner][vc_empty_space 0=\u00bb\u00bb][vc_column_text 0=\u00bb\u00bb]All those offensive terms will be omitted and only respectful suggestions will be received.\u00a0For clarity, in the following glossary you find the meaning of each type of request:[\/vc_column_text][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbPETITION:\u00bb box_bg_color=\u00bb#1e73be\u00bb box_text_color=\u00bb#ffffff\u00bb]It is an act through which the user, in a respectful manner, asks Mar\u00eda Cano for any information related to the provision of the service and that seeks to improve the service for the internal and external public. The Institution analyzes the petition, its viability in accordance with the guidelines established in the regulations and provides a response in a period of 10 business days, where it informs whether or not it is complied with.[\/stm_icon_box][vc_separator style=\u00bbshadow\u00bb][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbCOMPLAIN:\u00bb box_bg_color=\u00bb#b51ec9″ box_text_color=\u00bb#ffffff\u00bb]It is the expression or manifestation that the user makes to Mar\u00eda Cano because of the disagreement generated by the provision of our services. The Institution receives the notification, redirects it to the area in charge or involved in the complaint and delivers response to the user with excuse or justification, within 10 business days.[\/stm_icon_box][vc_separator style=\u00bbshadow\u00bb][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbCLAIM:\u00bb box_bg_color=\u00bb#d9e222″ box_text_color=\u00bb#ffffff\u00bb]It is the opposition or disappointment presented by the user, in order for Mar\u00eda Cano to review and evaluate an action related to the provision of the service that affects it in economic terms and that does not comply with those established in the regulations or annual rights report pecuniaries The Institution analyzes the case and responds within 10 business days.[\/stm_icon_box][vc_separator style=\u00bbshadow\u00bb][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbSUGGESTION: \u00bb box_bg_color=\u00bb#e07b7b\u00bb box_text_color=\u00bb#ffffff\u00bb]\u00a0<\/b>It is a proposal submitted by a user to influence the improvement of a Maria Cano process whose purpose is related to the provision of the service. This information is received at the Institution and analyzed with the area involved. The suggestion may be accepted or not, according to the actions at the headquarters and the guidelines provided by the management groups, which have an overview of the actions of Mar\u00eda Cano. In a period of 10 business days the user is answered.[\/stm_icon_box][vc_separator style=\u00bbshadow\u00bb][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbCONGRATULATIONS: \u00bb box_bg_color=\u00bb#dd9933″ box_text_color=\u00bb#ffffff\u00bb]It is the message provided by a user of Mar\u00eda Cano for the satisfaction of service and that serves as an example for institutional action. Thanks are given to the user in a period of 10 business days.[\/stm_icon_box][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa fa-slideshare\u00bb icon_size=\u00bb80″ icon_align=\u00bbleft\u00bb icon_color=\u00bb#ffffff\u00bb title=\u00bbCOMPLAINT: \u00bb box_bg_color=\u00bb#dd3333″ box_text_color=\u00bb#ffffff\u00bb]It is a statement made by a person before the public authority, of a fact or situation that they consider violates the laws; waiting for the authority to initiate the necessary investigations and take the appropriate measures.[\/stm_icon_box][vc_separator style=\u00bbshadow\u00bb][vc_empty_space 0=\u00bb\u00bb][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb][vc_column 0=\u00bb\u00bb][vc_single_image image=\u00bb11802″ img_size=\u00bbfull\u00bb][vc_separator style=\u00bbshadow\u00bb][stm_multy_separator css=\u00bb.vc_custom_1435665826984{margin-top: 39px !important;margin-bottom: 0px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1616768676240{margin-bottom: 0px !important;}\u00bb][vc_column css=\u00bb.vc_custom_1437478190523{margin-right: 0px !important;margin-bottom: 20px !important;padding-right: 64px !important;}\u00bb el_class=\u00bbcustom-border\u00bb][vc_column_text 0=\u00bb\u00bb]The following procedure adjusts to what is defined in Law 1755 of 2015 by means of which the System of Petitions, Complaints, Claims, Suggestions and Congratulations \u2013 PQRSFD are established.[\/vc_column_text][vc_empty_space 0=\u00bb\u00bb][stm_icon_box title_holder=\u00bbh2″ icon=\u00bbfa […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\n