The Colombian Institute of Educational Credit and Technical Studies Abroad – ICETEX – cares about the well-being of the entire community and of the students of the different undergraduate and graduate academic programs in the country, for which it has detected that some of the Students and graduates, during the covid-19 pandemic, have not been able to fulfill their obligations in a timely manner, a situation that has led to a search for options and alternatives so that payment agreements and negotiations can be reached that do not affect the beneficiaries and, of course, to their families. Next, we present them: